Frequently Asked Questions

The frequently asked questions (FAQ) section on Mitutoyo's website serves as a comprehensive resource to address common queries and concerns about their products and services. This dedicated page is designed to provide users with quick and easily accessible answers to a wide range of topics related to Mitutoyo's precision measurement instruments and solutions.

For answers to the questions you have, please search through the various topics below.

Registering as a Dealer Partner

By clicking the “Register” button, located in the header navigation row, the “Account Registration” will open. Put in all required data and click on the “Register” button located in the left bottom corner.

If the registration was successful you will receive an email notification with your customer number and login data.

Please note: With the exception of customers from the UK, only dealer partners of the European Mitutoyo subsidiaries can register for the Dealer Portal.

Accessing Your Account

As a registered Dealer Partner you’ll have full access to the Mitutoyo B2B Webshop. After logging in you can buy our products, manage user profiles of your company, etc. o log in click on the “Log in” button, located in the header navigation row. If you are not registered yet please click on the “Register” button and follow the instructions for registration as a Dealer Partner. Enter your “User name / Customer number” and “Password”. Then click on the “Log in” button. If you have lost your password please click on the “Forgot your password?” button. You will receive an email with your new login data.

Full access

If you have successfully logged in you will see three new fields on the header navigation bar:

• Name of the Company
• Order History
• User Account Management

User Account Management

When you click on the button “User Account Management” a window will open where you can check your account data and, if necessary, change your password.

You can also create and manage other user profiles for your company and allocate different roles to them. In the “User Account Management” section you can also manage the delivery addresses of your company.

Managing User Profiles of the Company

Click on the cross symbol. Enter the required data and set a password for the person you like to constitute as a sub-user. Then allocate a role to the person.

Purchaser: The sub-user can view and buy products.
Viewer: The sub-user can view products.

Address Management

Manage the delivery addresses of your company. You can activate and deactivate all addresses. Only activated addresses can be chosen during the checkout process.

Products & Shopping

Navigation and Product search
Product Comparison
Additional Product Information
Shopping Basket
Proceed to Checkout & Buy Now
Order History
Fill Cart by Excel- / CSV file

Navigation and Product search

Upper Toolbar
Click on the tab “Products” in the upper toolbar and choose a product category. Then navigate to the sub-categories

Search field
Enter a keyword or product code to find your product (eg. Digimatic Caliber or IP67).

Product Navigation tree
Search product categories with a dropdown menu. Click on the
arrow button to enlarge the menu and choose your sub-category.

Product categories
Click on the category field and choose your sub-category.

Product Comparison

After choosing a product you can put it on the comparison list. Click on the “Add to comparison” button, located at the upper right corner of the product details, to add the product to the comparison list. Add other products to the list for comparison.

Click on the “Comparison list” button. This button is located right beside the product search field. This field also shows the number of products on the comparison list.

After opening the comparison list you will see all the specific data of the chosen products. You can add or delete products from the list as you like. Just click on the waste basket icon above the product to delete it from the list. To clear the comparison list completely click on the waste basket icon located under the title (Comparison list).

Additional Product Information

For each product additional information like Variants, Additional Products, Leaflets, Videos, and Software is available. If such information is available for your chosen product you will find it at the bottom of the “Product details” page.

Example 1: To enlarge the list of additional products click on the cross icon. You can add the listed products to your comparison list or your basket.

Example 2: To view product videos click on the “Video” button. A list of product videos will appear

Shopping Basket

To purchase a product click on the shopping basket icon. The product will appear in the shopping basket. The basket icon shows the number of items in the basket as well as the total cost.

Change quantity and additional services Click on the basket icon to open your shopping basket. On the basket page, you can add the products to the comparison list, change the quantity and add additional services to your product (like calibration). Below the product details, you will find a colored hook, which shows the estimated delivery date. Note: Customers in Italy can set a fixed delivery date for their orders.

Saving your basket You can save your basket. This is especially comfortable if you wish to re-order the chosen products, for example. Click on the disc icon, enter a name for the basket, and click on OK.

Proceed to Checkout & Buy Now

If all desired products are in the basket click on “Proceed to Checkout”. Please review the following:

• Check your order and details.

• Add, delete, or change the number of products. Click on “Edit order”

• Define an internal order reference. This reference is for your own use.

• Accept our terms and conditions.

• Then you have the option to receive the order as a single delivery (activate the button “Ship as a single delivery”), add a comment to your order, or add a different delivery address.

Click on the “BUY NOW” button to purchase the products.

Order confirmation: After clicking the “BUY NOW” button an order confirmation will be sent to your email address. You can now continue shopping, maintain your account or log out

Order History

The “Order History” provides you with a detailed overview of all your former orders. The “Order History” is located in the header navigation row.

Date: shows the day the order was taken.

Order number: shows you the order number issued by Mitutoyo (not your internal reference number)

Order state: indicates whether your order is fulfilled or in wait for delivery.

Fill Cart by Excel- / CSV file

If you like to use Excel- / CSV files for ordering large quantities of products from Mitutoyo you can directly upload these files into the basket.

• Click on the “Page” icon right beside the “Basket” button.

• Choose the file you like to upload.

• Reset the shopping basket prior to importing if you like to make a new order.

• If the first line of your sheet just contains labels click on the “ignore” field.

• Set the column with the article numbers.

• Set the column with the quantity.

• Separate characters (relevant for CSV files).

• Click on “Start import”. Your order will now appear in the shopping basket.

General Questions

Technical Questions
Dealer Inquiries
CMM Maintenance
Repairs & Spare Parts
Calibration
Training
ISO Certificates
Questions about your orders

Technical Questions

If you have any kind of technical questions, please contact your local Mitutoyo organization.

Europe Office Finder Map

Mitutoyo Worldwide

Dealer Inquiries

If you have any about our dealers, please contact your local Mitutoyo organization.

Europe Office Finder Map

Europe Dealer Finder Map

Mitutoyo Worldwide

CMM Maintenance

For any questions about maintenance in the field please refer to our field service page.

Field Services

Repairs & Spare Parts

If you need information about repairs or spare parts, please check out our page dedicated to them.

Repairs & Spare Parts

Calibration

For any questions about our calibration services, please refer to our calibration page.

Calibration

Training

Please refer to our training page to obtain more information about this topic.

Metrology and Product Training

ISO Certificates

For more information about ISO certificates at Mitutoyo, please go to the dedicated page:

Certifications & Accreditations

Questions about your orders

For questions about existing quotes, your order status, or more please refer to your local organization for further details.

Europe Office Finder Map

Mitutoyo Worldwide